Product Catalog: Avaya: Contact Center Software: Reporting and Analytics Categories Workforce Optimization Helps businesses balance efficiency and effectiveness by using the contact center as a strategic resource Products Call Management System (AVAYA) Designed for businesses with complex contact-center operations and high call volume, Call Management System is a database, administration, and reporting application to help businesses identify operational issues and take immediate action to solve them View Details Contact Analyzer (AVAYA) Contact Analyzer provides detailed, flexible, customizable contact center reporting that complements Avaya Call Management System summary level reporting. View Details IQ (AVAYA) The IQ reporting and analytics platform consolidates real-time data from Avaya customer-service solutions and enterprise business resources, to deliver insights into both customer and agent activity. View Details Operational Analyst (AVAYA) The Operational Analyst software environment allows multi-channel contact centers to analyze performance data¿both real-time and historical information¿across multiple sites and vendor platforms. View Details